We are committed to Excellent Service.

Over 1,000 people in our organization spend every day focused on providing the services needed to keep our community moving.  Regardless of which department, all of Concord’s coworkers are committed to providing excellent, customer-focused service.  Nine principles help us deliver a high level of quality services: Concern for the Individual, Customer Focus, Fair and Equitable Service, Professional Service, Effective Communications, Taking Ownership, Timeliness, Teamwork, and Great Service Recovery.

Have you experienced great service from Team Concord?

If so, we hope you’ll let us know so we can recognize that coworker with a "High 5 for Excellent Service."  You can get started by clicking the blue Nominate button below to fill out the nomination form or call us at 704-920-6400 to submit your acknowledgment via the telephone voicemail line.


Recent High 5s

Joshua Gray, Transportation
Customer had tree fall in the road over the weekend, Joshua came out and removed for her. The citizen advised he was a kind, professional, hardworking young man and that was hard to find today. She advised she has lived in another municipality for over 20 years and never received the level of service that she has received from us. She was also grateful that Joshua told her that her fence was broken and her dog could get out. She stated that he did such a wonderful job and was so thankful for the time he took to assist her and his honesty.

Submitted 09/06/2022

Sherry Cochran
I wanted to compliment Sherry on a job well done today. She was able to assist me and walk me through setting up bank draft. Sherry was very professional, polite, courteous and knowledgeable. I am very appreciative to her for her assistance as well as to the City for all of the services you all provide. Thank you!

Submitted 09/02/2022

Alanea Wilson
Alanea helped me setting up new service. I am 91 years old and slow on computers but Alanea was mighty patient and walked me through every step to get my service set up and this business taken care of. She is top notch in her field and you are lucky to have her!

Submitted 09/01/2022

Officer Peace Jr
Officer Peace was very helpful when he assisted me in changing my tire, as I felt stranded. He displayed professionalism and is what any law enforcement officer should aspire to be. Thank you, Officer Peace!

Submitted 08/25/2022

Michael Deese
Mr. Deese went above and beyond in taking care of my son's grave site. I will be forever thankful. He deserves this high five!

Submitted 08/23/2022

Topanga Allred
Miss Tapanga was truly a blessing to my husband and I today at the airport at allegaint for our first flight in 50 years.

Submitted 08/16/2022

Alanea Wilson
Courteous and respectful, Mrs. Wilson was very helpful in dealing with the request I presented. Best of all, in closing the matter at hand, she summarized the details of the task completed to ensure all was clearly understood by both parties. A professional and appreciated aspect.

Submitted 08/13/2022

Robbie Drye
I nominate Robbie Drye for a High Five for excellence for working at our house on Wednesday, July 13, 2022. I assume that Robbie was with "electric" department since he was trimming tree branches away from power lines that day. Robbie and his crew were working in front of our house on a very hot July morning - around 8:30 - 9:00. Robbie was running the "bucket" and trimming tree branches growing around or near the power lines. We were watching from our living room window. The next thing we knew the truck was staged in our driveway and Robbie was doing a thorough and extensive job on a large tree in our front yard. It was amazing to watch the great care he took in his work. We went out on the front porch to wat h for a few minutes. He even stopped when I asked him to "hold up" a minute so I could move a couple of potted plants I had out of the way. A member of his crew,, Daniel saw what I was doing and came right over and moved them for me. He took some time to speak to my husband when he got down from the bucket. He told my husband that anytime he had a concern that he should call. My husband was asking him a few questions. He took the time to answer all his questions and he couldn't have been more pleasant. When the crew began clean up of our yard, he was working right along side the crew making sure everything was cleaned up. We told Robbie and his crew that it sure was good to see that there are still folks who are not afraid of hard work these days. We know that Robbie has been working hard for many years. I saw him working at another house the next day up the street from our house. His work is very thorough. The city should feel confident that they are getting at least %110 hard work from Robbie Drye and his crew. We appreciate him and want him to know.

Submitted 07/19/2022

Dallas Blackwelder
A GREAT BIG HIGH 5 to Dallas Blackwelder who was working with a crew at our house on Wednesday, July 13, 2022. They were trimming a trees growing around the power lines What an excellent job they did. They were here for a while on a very hot July morning. Dallas helped move a couple of my potted tomato plants so they would not get damaged. When all the branches and foliage were down he and his brother ( I think, Daniel) carried on cleaning up our yard until all branches and foliage were run through the grinder. When they were almost done my husband and I were talking to Dallas and Daniel. I told them.that it sure was good to see people who were not afraid of hard work in this day and age. We told them.we appreciated the great care they took on our property. We asked the names so we could send in our praise and appreciation. He was so kind and polite in taking the time to talk to my husband and myself. Please let him know how much we appreciate everything.

Submitted 07/19/2022

Daniel Blackwelder
The young man, Daniel Blackwelder was working with a crew at our house on the morning of July 13, 2022. They were trimming tree branches that were growing around the power lines. They were there a while. It was impressive to watch them work with great care in our front and side yard. Daniel even moved some potted tomato plants I had in my front yard out of the way so they wouldn't get hurt by falling branches and foliage. When.the tree trimming was finished Daniel and crew raked up everything that was in our yard. Then they put the tree debris into the grinder. I spoke to him when they were almost done and told him it was good to see folks that are not afraid of hard work in this day and age. He was so polite and thanked me for the compliment. It was already a very hot day at 9:30 in the morning. He was very pleasant to speak to and a very hard worker. Please let him know how much we appreciate it.

Submitted 07/19/2022

James Carter
As a previous employee with the city, I was absolutely blown away by the level of customer service provided by James when I called to inquire about having my previous employment verified. Not only was he incredibly polite and accommodating, he did not hesitate to give me a hand and help me with what I needed. In 12 years of employment with the city I can honestly say I've never received that level of treatment and kindness from HR and I am very pleased to see such great customer service coming from that office. It was rather refreshing to call and hear a friendly voice on the other end of the line. Thank you, James!

Submitted 07/12/2022

Dexter Zimmerman
I saw Dexter sitting in his truck at my driveway. I just moved here from CA two weeks ago and put the empty moving boxes at the side of my home as I unpacked. Rain came and made a mess of them. I scheduled a handyman to come this wknd to cut them up and take them away. My first thought was that I was going to get cited for the boxes. I approached officer Zimmerman and explained. He was so kind to put the boxes in his truck and take them away for me and welcoming me to the neighborhood. Five stars for Officer Zimmerman!

Submitted 07/12/2022

Officer Kelemecz and Officer Baker
I live near the greenway and often walk there. I feel so much safer knowing the officers are there patrolling on their bikes. I may not always see them, but just knowing they are somewhere close by gives me peace of mind. When I do see them, I always get a hello and a smile! Keep up the good work and know that all of the officers are appreciated.

Submitted 07/07/2022

Officer Baker
I was at QT on 601 and 49 getting gas. Got back in my car and it would not start. I went to an officer (Baker) as he was leaving QT. He helped me by finding out my key fob needed a new battery. He stayed with me until my husband could get there. He was so nice and tried to keep me calm. Glad I live in a town where police officers are kind and helpful.

Submitted 07/04/2022

Bill Sherrill
I like to give a High 5 to Bill Sherrill for his prompt response to the service need of TSA. On 6/29/22 I made notification of a soft equipment repair request in the TSA bag room. The torn item made the temperature in the bag room uncomfortable and allowed for unwanted bugs to find there way into the TSA work area. I am pleased to share that within 35 minutes the request was acknowledge, and in just under 4 hours the repair was completed. Now that's an excellent demonstration of commitment to excellence. Thank you Bill!

Submitted 06/30/2022

Cruz-Cline
I am a 54 year mom of 6 with 11 grandkids & a business owner in Cab. County It's been almost 2 weeks ago since this office pulled me over for speeding on Old Charlotte Road...He did not give me a ticket and I am very grateful for that but the reason I'm submitting this nomination is: I was having such a HORRIBLE morning...my husband and I arguing over adult children drug problems and the effects on our grand children that we found ourselves keeping on an almost full time basis. I was crying and in my own zone and honestly didn't realize I was speeding. When this officer spoke to me I had the biggest lump in my throat I couldn't even speak to him. He continued to patiently ask me questions until I literally broke down in tears again and spewed my entire life problems in one breath to him...and he listened and responded with empathy. He also made sure I was OK before he pulled away. I have always been pro-police and I respect the work-efforts and sacrifice you all choose to make on a daily basis, this officer NOT only did his job as an officer but more importantly as a compassionate human being. I am so grateful that in the moment that I felt so broken that I encountered this young man that instead of issuing me a speeding ticket gave me the most awesome advice to leave my problems at the alter!

Submitted 06/15/2022

Tracee Hicklin
Tracee is always willing to help those who served the city with their benefits. She has a wealth of knowledge!

Submitted 06/14/2022

Marie Maurer
Goes above and beyond. She works as a Chief Judge at her precinct for Election Day and does a phenomenal job. A great example to others showing civic duty.

Submitted 05/24/2022

Sherry Cochran
The customer had just come from home from the hospital and needed some assistance. Sherry took her time and was able to work with the customer to get the services restored. The customer advised she was eternally grateful for the fast, courteous service and empathy that Sherry provided.

Submitted 05/19/2022

Carolyn Mattis
Carolyn is always patient and polite on the phone with customers, but today she spoke with a customer who really needed someone to lift his spirit up. Carolyn offered her ear and gave him positive and encouraging words. I thought it was very sweet and wanted to recognize her for her actions.

Submitted 05/10/2022