Contact Us

Thank you for visiting If you would like to report a non-emergency issue to the City, please consider using the Concord Mobile Care app, available at

Customers experiencing an outage of their Concord Electric or Water service should call 704-920-5555 to report their outage 24/7.

If you are a citizen wanting to file a claim or a service request, contact Concord's Customer Care Center during normal business hours:

7:30 a.m - 5:30 p.m Monday – Friday.
(800)735-8262 Telecommunications Display Device (TTD)

The Customer Care Center will direct the claim or service request to the appropriate department.

If you have any other comments, suggestions, or questions, please complete our Feedback Form below.

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Mailing Address
P.O. Box 308
Concord, NC  28026-0308

City Hall
35 Cabarrus Ave. W
Concord, NC  28025

Alfred M. Brown Operations Center
635 Alfred Brown Jr Court SW
Concord, NC  28025

City Organizational Chart