Customer Care

One Call Does it All

Dial 704-920-5555 or Telecommunications Display Device (TDD) 1 (800) 735-8262
to report an Electric or Water outage 24/7, or for general assistance with City services 7:30-5:30 on weekdays.

Online Utility Application Services

Click here to access our Online Utility Application for water, sewer, and electric services.  This application is for customers needing to start, transfer, or stop services related to existing homes or businesses on city utilities.

Water Loss Protection Plan

Effective July 1, 2019, the City of Concord is able to assist customers who experience high water bills due to unexpected leaks with a new program that provides a 100 percent leak adjustment. The program allows a customer to receive this adjustment one time over a 24-month period.
Click here to find out more.

water & Sewer Tap Application

For completely new water or sewer connections and to tap onto the city's water supply, CLICK HERE to access our online application. All applicable fees for installation, capacity, and meter fee will apply.

Need more time to pay your utility bill?

Customers may need more time to pay their utility bill. City staff are available to discuss payment arrangements which will allow the customer to request an extension of time when paying their bill. 
Click here to learn more about the City’s Payment Agreement option.

Learn about our Neighbor Helping Neighbor program.


Budget Billing Information

The Utility Budget Billing Application is available online. Please click the link below to fill out the application.

Applications are accepted January through June each year. 

Click Here to visit the Utility Billing & Collections Page.


Autopay Information

To enroll in Autopay, log in to your eCARE account and select “Log in to Invoice Cloud” from the left side menu. At the next landing page, select “My Profile” then select “Autopay”. Follow the instructions on the screen to add your payment method and activate Autopay enrollment for your next billing due date.

Contact if you need assistance.  


QUestions about Google Fiber?

If you are a resident with questions about Google Fiber in your neighborhood, you can contact the Google Fiber Construction Hotline at  1-877-454-6959.  Click here for Google Fiber FAQs. 

Customer Service Downloads

Budget Billing FAQ
Customer Service Policies & Procedures Updated
Landlord Addendum to Contract for Utility Service
Midland Recovery Fee FAQ
Water Loss Protection Plan Information Handout
Water Loss Protection Plan Opt-Out Letter



Call Center Hours

7:30AM - 5:30PM

Contact Customer Care

(704) 920-5555

Customer Service Manager

Tammy Linn

Customer Care Supervisor

Heather Marek

Call Center Supervisor

Angela Britt