One Call Does it All
Dial 704-920-5555 or Telecommunications Display Device (TDD) 1 (800) 735-8262
to report an Electric or Water outage 24/7, or for general assistance with City services 7:30-5:30 on weekdays.
Online Utility Application Services
Click here to access our Online Utility Application for water, sewer, and electric services. This application is for customers needing to start, transfer, or stop services related to existing homes or businesses on city utilities.
Water Loss Protection Plan
Effective July 1, 2019, the City of Concord is able to assist customers who experience high water bills due to unexpected leaks with a new program that provides a 100 percent leak adjustment. The program allows a customer to receive this adjustment one time over a 24-month period.
Click here to find out more.
water & Sewer Tap Application
For completely new water or sewer connections and to tap onto the city's water supply, CLICK HERE to access our online application. All applicable fees for installation, capacity, and meter fee will apply.
Need more time to pay your utility bill?
Customers may need more time to pay their utility bill. City staff are available to discuss payment arrangements which will allow the customer to request an extension of time when paying their bill.
Click here to learn more about the City’s Payment Agreement option.
Learn about our Neighbor Helping Neighbor program.
Budget Billing Information
The Utility Budget Billing Application is available online. Please click the link below to fill out the application.
Applications are accepted March 1st through June 30th each year.
Click Here to visit the Utility Billing & Collections Page.
Autopay Information
To enroll in Autopay, log in to your Utility Payment Portal account and follow the directions in the Portal.
Contact collections@concordnc.gov if you need assistance.
Customer Service Downloads
Budget Billing FAQ
Customer Service Policies & Procedures Updated
Landlord Addendum to Contract for Utility Service
Midland Recovery Fee FAQ
Water Loss Protection Plan Information Handout
Water Loss Protection Plan Opt-Out Letter