Electric Outage

Electric Outage Summary

  Electric Outage Map Link
Click here to view Outage Map

 

Reporting an Outage

To help us respond more quickly, please determine the type of outage or abnormal condition you wish to report from the tabs below, along with any needed information to report the outage. 

 

If your home or business is without power, please report it to us using the telephone number below.

Call 704-920-5555


Please provide us with:

  • Bill Account Number
  • Social Security Number
  • Phone Number

If you are experiencing a problem with lighting outside your home or business.  Where is the light out?  Use the following to identify the location of your lights.

Call 704-920-5555


Please provide us with:

  • Bill Account Number
  • Social Security Number
  • Phone Number

Be prepared to answer the following questions when reporting a street-light outage.

Call 704-920-5555


Please provide us with:

  • Pole Number - Found on the metal tag attached to the pole
  • Is the light blinking on and off?
  • Does the light stay on all day (24 hrs)?
  • Is the light completely out?
Pole number tags

Describe the abnormal condition.

Call 704-920-5555


If this is an emergency or life threatening situation, please call 911 immediately. 

CONTACT INFORMATION

Mailing Address
City of Concord
Electric Systems
P.O. Box 308
Concord, NC  28026-0308

Alex Burris
Director of Concord Electric Systems
(704) 920-5335

Scott Chunn
Deputy Director of Electric Systems
(704) 920-5304

Fred Porter 
Electrical Engineering Manager
(704) 920-5303

Christopher Greene
Supervisor, Electric Metering Systems
(704) 920-5316

Jackie Rushing
Electric Overhead Operations Coordinator
(704) 920-5306

Billy Robins
Electric Underground Operations Coordinator
(704) 920-6328

John Russell
Project Engineer
(704) 920-5309

Andrea Cline  
Coordinator, Substation Maint., SCADA and Peak Generation
(704) 920-5325

Jenny Volpicelli   
Electric Safety Coordinator
(704) 920-5328