If your home or business is without power, please call (704) 920-5555 and select option 1 to report it.

To speak with an Electric Department Representative, please call  (704) 920-5320 M-F between 7am-3pm. 

 Please provide us with one of the following:

• Bill Account Number
• Social Security Number
• Phone Number

If you are experiencing a problem with either a street light or a rental light, please report it in one of the following ways:

1)  Call 704-920-5555 M-F between 7-5 and press 0 to speak to a Customer Service Representative

If reporting a street light, please have the address closest to the light and the pole tag number if possible

If reporting a rental light, please have your account information ready for the Customer Service Representative 

2)  Use the Concord Mobile Care app to report the lighting outage

For download and instructions on mobile device, please click on the appropriate image below