We are committed to Excellent Service.

Over 1,000 people in our organization spend every day focused on providing the services needed to keep our community moving.  Regardless of which department, all of Concord’s coworkers are committed to providing excellent, customer-focused service.  Nine principles help us deliver a high level of quality services: Concern for the Individual, Customer Focus, Fair and Equitable Service, Professional Service, Effective Communications, Taking Ownership, Timeliness, Teamwork, and Great Service Recovery.

Have you experienced great service from Team Concord?

If so, we hope you’ll let us know so we can recognize that coworker with a "High 5 for Excellent Service."  You can get started by clicking the blue Nominate button below to fill out the nomination form or call us at 704-920-6400 to submit your acknowledgment via the telephone voicemail line.


Recent High 5s

Officer Shoaf, Officer Bassett, Officer Berry, and Sgt. Chastain,
I just wanted to say thank you to all the Officers who helped me during my accident. One Officer helped me get my stuff, another helped me with my report and the others helped me at the Hospital. I appreciate everything you guys did for me.

Submitted 11/22/2021

Brannan Henry and Station 1
Captain Henry and the guys at Station 1 hosted our Cub Scout Pack for a tour of the station and a safety lesson. They were incredibly accommodating and showed the kids a great time. It was a night they'll never forget, my 6 year old talks about it every day. Thank you Captain Henry and the entire Concord Fire Department for choosing a life of helping others and for always being a great example for those of us who look up to you!

Submitted 11/10/2021

Concord Officer Honey
I witnessed Officer Honey wait patiently on the side of the interstate with a young lady who had blown out her tire. Officer Honey showed extreme kindness and allowed the young lady to wait in his warm car while he stood out in the cold changing her tire! This officer did a great job!

Submitted 11/07/2021

MPO Ryan Corl
I had a friend flying in from Florida to the Concord Regional Airport. I ended up with an issue of picking him up so I needed to leave a car for him. The problem was going to be getting him the keys and him knowing where I parked. I was put in touch with Officer Ryan Corl and he was able to figure out how to resolve my issue. I appreciate him going above and beyond his normal duties to help me out.

Submitted 11/05/2021

MPO Jason Collins
On Nov 5th our Basic Law Enforcement Training class was studying Preparing and Testifying in Court. We needed an officer to come to the courtroom and show the students the proper way to testify in court and the officer we had lined up couldn't make it at the last minute. Officer Collins volunteered to fill in and help us out. He was very professional and did a great job. He was able to share some very insightful information with the class that they can use in the field. Thank you Officer Collins for your help and your service to the community.

Submitted 11/05/2021

Kristen Boyd-Sullivan
I wanted to shout out Kristen for her prompt response to my email today about a potential rezoning of 50 acres along Hwy 73. Within just a few hours of me emailing the planning department, she called me. She took her time walking me through what the land is zoned as currently, what a business wants to rezone it to and what could happen in the coming months for the property. Kristen was extremely professional, nice and very educated! I appreciate her time and patience walking me through the process!

Submitted 11/01/2021

Peyton Deese
Peyton has a very pleasant attitude and professional presentation with how she communicates. When I told her my reason for calling in, she responded as a well informed person who proceeded to be efficient. As I shared that I needed a copy of the lease so I could show the school district proof of residence so I could apply to the program choice school option my son wants, she gave some kind words and even said that she hopes things work out. People love to talk about bad experiences with customer service but remain silent when good experiences happen. She informed me about things on my account I was not aware of. Provided direction and solution. She deserves a HIGH FIVE!

Submitted 10/27/2021

Ricky and Terry
I placed a call with customer care about red mud after a water main repair, and the water department was quick to come out and clean up the area. Ricky and Terry have done a great job and worked very hard on this clean up.

Submitted 10/25/2021

Lorry Segall
In a panic, I called to get proof of account transaction for my leased home with move-in day THAT DAY! I was connected to an extremely pleasant and helpful Miss Lorry on the other end!!! Within 10 minutes she had the letter to my email inbox so I could forward to my landlord! She even warned me to look in my spam folder cause could go there sometimes…. And she was RIGHT! In addition, I then emailed her with a question she responded immediately!!! You don’t find people this friendly and efficient everyday - she’s a keeper! My moment of panic RESOLVED and reassurance that I’d have my utilities moving from Ohio to NC WAS ALL DUE TO MISS LORRY! I appreciate you!

Submitted 10/21/2021

Aleana, Desmond Miller, and Waste Management team
A very unattractive issue was resolved promptly and efficiently after speaking with Aleana, who then connected me with Desmond. What a great group! yver v

Submitted 10/06/2021

WEST CONCORD CEMETERY WORKERS
They do a great job taking care of my sons grave. Thank you all

Submitted 09/03/2021

Curtis Mitchell
I met Curtis Mitchell while I was at Caldwell Park dropping off my grandson for summer day camp. He is a jewel! He works so hard at maintaining the cleanliness and upkeep of the park. He is devoted to working hard, and he completes all of his assignments diligently and responsibly. He is a pure joy to talk with! What a wonderful employee the city has with Curtis Mitchell!

Submitted 08/31/2021

Alanea Wilson
I had an excellent experience with a wonderful rep named Alanea. I needed help with an issue on my utility bill, and she turned a stressful situation into a pleasant and seamless outcome. She was so easy to work with, probably the best customer service I have ever had with the City!

Submitted 08/30/2021

Ashleigh Hinson, Jamie Kirby, Vicki Love, Erin Broadway, and Martha Barnhardt
This team of telecommunicators embraced the spirit of Team Concord while working with the electric department on Saturday, August 14th. On call crews had been working relentlessly for the last 24 hours to restore power to the citizens of Concord during numerous storms. The Communications team expressed empathy and their support by coming together to provide the electric crews with lunch. This simple act of kindness is the living, breathing heart beat of what it means to be Team Concord. Thank you Communications for your thoughtfulness, and thank you to the electric department for your willingness and dedication to aiding the citizens of Concord.

Submitted 08/14/2021

Tammy Linn, Sandy Franklin, Cindy Jones
I want to thank these employees for helping with my utility account in which we found the SSI discount was not reflected. They were all very nice and professional looking into the situation. I was very anxious and worried about my bill. I was called back and given an explanation of what happened and provided a credit for the time this occurred. I pray for blessings for all of these ladies and want to thank them for such great customer service.

Submitted 08/06/2021

Erin Brooks
Erin has taken over a Summer Playground that is unlike any summer camp before it. She has planned, guided, and been a strong leader; ensuring that each camp is served beyond expectation. As a city of Concord employee, and a mother of participating campers, I commend Erin for the wonderful experience that campers have talked about, as well as the experience of full time and season staff that she is in charge of. Amazing teamwork Erin, and thank you!

Submitted 07/16/2021

ELECTRIC TREE TRIMMING
Bryan Cook came out and assessed an "at risk" tree and removed it properly and came back to remove the rest of the debris. thank you too all workers on the crew for a job well done

Submitted 07/13/2021

Shannon Sturdivant
Ms. Shannon Sturdivant went above and beyond to take care of my needs and concerns. As a new customer who recently moved from Florida to Concord, North Carolina, it feels great to know that you have professional and courteous employees who make you feel welcomed and truly care about your concerns. Ms. Sturvidant took the time to answer very patiently all my questions...always with a positive answer! She was extremely polite and kind! I highly recommend her!

Submitted 07/12/2021

Lorry Stegall
I moved to NC only 1 month ago and had many questions concerning my water, sewer and trash services. From helping me with online billing and payment information, to ordering a water pressure inspection for my home, and providing me with information on how to remove a wooden pallet from my property, Lorry was professional, courteous, and patient in providing answers to all of my concerns. Great Customer Service has become a rarity nowadays, however Lorry has exhibited exceptional Customer Service that I had come to believe had disappeared from business practices. Thank you Lorry for your time and your dedication in serving the City of Concord, NC.

Submitted 07/01/2021

Brooke Nance
Today our Customer Service Representative Brooke bought us lunch from a well known Chicken and Pickles restaurant. I sincerely appreciate her thoughtfulness and constant caring for the line crew and I am very fortunate to have her on my team!

Submitted 06/24/2021