Temporary utility payment policies in place (updated July 22, 2020)
Governor Cooper has informed municipalities and other utility providers that Executive Order 142 will expire July 29, meaning normal utility billing will resume July 30. We encourage customers who have accrued an unpaid balance of any amount to contact us at 704-920-5555 to establish a payment plan. We understand the financial hardship the COVID-19 pandemic has brought to many customers and our team stands ready to help through this difficult time.
Several statewide Executive Orders temporarily suspended residential utility service disconnections and waived penalties, fees, and interest on amounts due between March 31 and July 29. Payments due before March 31 will be subject to disconnection beginning July 30. If you have an unpaid balance on your account, please contact Customer Care at 704-920-5555 to establish a payment plan and avoid disconnection.
Customers will have at least a six-month period beginning July 30 to pay off unpaid balances that came due between March 31-July 29. Unpaid balances prior to or after this timeframe will be due according to our typical policies. Please contact Customer Care at 704-920-5555 with any questions or concerns regarding payment on your utility account, or if you are having trouble paying your bills. We thank our customers who have remained current or have paid what they are able during this time, and look forward to working with you. Click here for additional information.
eBilling and Autopay
To sign up for eBilling enter your account number and PIN below. If you have not signed up previously please select "Sign up now". You will need a copy of your billing statement. If you have previously signed up but have forgotten your password, please select "forgot password". Once you’ve logged into your account, select "Sign up for eBilling" from the main menu on the left and complete the information to update eBilling status. For AutoPay, select "Log into Invoice Cloud" from the Main menu, "My Profile", "AutoPay".
To enroll in Autopay, log into your eCARE account and select “Log in to Invoice Cloud” from the left side menu. At the next landing page, select “My Profile” then select “Autopay”. Follow the instructions on the screen to add your payment method and activate Autopay enrollment for your next billing due date.
Select “Log in to Invoice Cloud” from the left side menu.
Select “My Profile”.
Select “Autopay” and follow the instructions on the screen to add your payment method and activate Autopay enrollment for the next billing due date.