Please Note: A $2.95 convenience is fee applied to all online payments. To avoid paying this fee we encourage you to use one of our No Fee Payment Options listed below.
No Fee Payment Options
The following options do NOT require a processing fee.
Automatic Bank Draft
This is by far the easiest option of all and ensures your payment is on time each month - one less thing to worry about. To enroll in Autopay, log in to your eCARE account above, and select “Log in to Invoice Cloud” from the left side menu. At the next landing page, select “My Profile” then select “Autopay”. Follow the instructions on the screen to add your payment method and activate Autopay enrollment for your next billing due date.
Mail Us a Check
The City has implemented a lock box payment processing program. To assist us in providing you the most efficient processing of your utility payment, please use the return envelope and billing stub provided to you each month. Our payment processing address is:
City of Concord
PO Box 580469
Charlotte, NC 28258-0469
Pay in Person
A convenient payment kiosk is located in the City Hall lobby, 35 Cabarrus Avenue W. Credit card and check payments at the kiosk incur a convenience fee of $2.95. Cash payments do not incur a surcharge. A drive up drop box is also available on Market Street beside City Hall.