eCare Customer Account Information System

eBilling and Autopay

To sign up for eBilling enter your account number and PIN below. If you have not signed up previously please select "Sign up now". You will need a copy of your billing statement. If you have previously signed up but have forgotten your password, please select "forgot password". Once you’ve logged into your account, select "Sign up for eBilling" from the main menu on the left and complete the information to update eBilling status. For AutoPay, select "Log into Invoice Cloud" from the Main menu, "My Profile", "AutoPay".

To enroll in Autopay, log into your eCARE account and select “Log in to Invoice Cloud” from the left side menu. At the next landing page, select “My Profile” then select “Autopay”. Follow the instructions on the screen to add your payment method and activate Autopay enrollment for your next billing due date.

eCare left menu with with arrow pointing to Invoice Cloud link

Select “Log in to Invoice Cloud” from the left side menu.

Invoice Cloud menu with arrow pointing to My Profile dropdown

Select “My Profile”. 

Arrow pointing to AutoPay in My Profile dropdown list

Select “Autopay” and follow the instructions on the screen to add your payment method and activate Autopay enrollment for the next billing due date. 

Other Payment Options

One Time Payment   Make a one time payment, no registration required.

 

Please Note: A $2.95 convenience is fee applied to all online payments. To avoid paying this fee we encourage you to use one of our No Fee Payment Options listed below. 

 

No Fee Payment Options

The following options do NOT require a processing fee.

Automatic Bank Draft (using checking account)

This is by far the easiest option of all and ensures your payment is on time each month - one less thing to worry about. To enroll in Autopay, log in to your eCARE account above, and select “Log in to Invoice Cloud” from the left side menu. At the next landing page, select “My Profile” then select “Autopay”. Follow the instructions on the screen to add your payment method and activate Autopay enrollment for your next billing due date.

Mail Us a Check

The City has implemented a lock box payment processing program. To assist us in providing you the most efficient processing of your utility payment, please use the return envelope and billing stub provided to you each month. Our payment processing address is:

City of Concord
PO Box 580469
Charlotte, NC 28258-0469

Pay in Person

A convenient payment kiosk is located in the City Hall lobby, 35 Cabarrus Avenue W.  Credit card and check payments at the kiosk incur a convenience fee of $2.95.  Cash payments do not incur a surcharge.  A drive up drop box is also available on Market Street beside City Hall.