Services / Living Here / eCare & Utility Services

CUSTOMER ADVISORY REGARDING DOXO

Please be aware that the online 3rd party payment company, Doxo Inc., is not an approved vendor, partner, or in any way affiliated with the City of Concord. 

We have recently received complaints from customers that their payments are not being received by the due date. 

If you use Doxo, they may charge you extra fees and the City of Concord cannot control when we will receive customer payments from doxo.com. This may result in late fees added to your utility bill or disconnection of your electric or water service due to nonpayment.

 

eCare Customer Account Information System

eBilling and Autopay for utIlity bills

To sign up for eBilling enter your account number and PIN below. If you have not signed up previously please select "Sign up now". You will need a copy of your billing statement. If you have previously signed up but have forgotten your password, please select "forgot password". Once you’ve logged into your account, select "Sign up for eBilling" from the main menu on the left and complete the information to update eBilling status. For AutoPay, select "Log into Invoice Cloud" from the Main menu, "My Profile", "AutoPay".

To enroll in Autopay, log into your eCARE account and select “Log in to Invoice Cloud” from the left side menu. At the next landing page, select “My Profile” then select “Autopay”. Follow the instructions on the screen to add your payment method and activate Autopay enrollment for your next billing due date.

eCare left menu with with arrow pointing to Invoice Cloud link

Select “Log in to Invoice Cloud” from the left side menu.

Invoice Cloud menu with arrow pointing to My Profile dropdown

Select “My Profile”. 

Arrow pointing to AutoPay in My Profile dropdown list

Select “Autopay” and follow the instructions on the screen to add your payment method and activate Autopay enrollment for the next billing due date. 

Other Payment Options

   

Make a one time payment, no registration required, for the following:

 

Please Note: A $2.95 convenience is fee applied to all online payments. To avoid paying this fee we encourage you to use one of our No Fee Payment Options listed below. 

 

No Fee Payment Options

The following options do NOT require a processing fee.

Automatic Bank Draft (using checking account)

This is by far the easiest option of all and ensures your payment is on time each month - one less thing to worry about. To enroll in Autopay, log in to your eCARE account above, and select “Log in to Invoice Cloud” from the left side menu. At the next landing page, select “My Profile” then select “Autopay”. Follow the instructions on the screen to add your payment method and activate Autopay enrollment for your next billing due date.

Mail Us a Check

The City has implemented a lock box payment processing program. To assist us in providing you the most efficient processing of your utility payment, please use the return envelope and billing stub provided to you each month. Our payment processing address is:

City of Concord
PO Box 604220
Charlotte, NC 28260-4220

Pay in Person

A convenient payment kiosk is located in the City Hall lobby, 35 Cabarrus Avenue W., and on the Market St. side of the building.  Credit card and check payments at the kiosk incur a convenience fee of $2.95. There is no fee for cash payments.  A drive up drop box is also available on Market Street beside City Hall.