Services / Living Here / eCare & Utility Services / New Utility Customer Payment Portal

New Utility Customer Payment Portal - Coming January 28

We are transitioning to a new Utility Customer Payment Portal. The new customer portal will go live on January 28, at that time you will be able to set up your new account. On January 28, our bill pay page  - concordnc.gov/billpay - will transition to the new system.  

The new utility customer portal will give you more options to manage your account. It will include:

  • Billing and payment information.
  • Water and electric usage data.
  • More self-service options to easily update your account information like your email address, mailing address, name, and even transfer service when you move. 
  • Notifications and alerts for payment reminders.

 

New Online Payment Portal Bill Insert

Frequently Asked Questions

Will I have to create a new login?

Yes. Customers that wish to have online access to their utility accounts to use self-service options including account updates and service transfers must create a new login and password.

To create a new account, users will need to click the "sign up now" button on the right side of the new payment portal homepage. After they have created their new account, they can use the login feature on the left side to access their account.

I’m currently on Autopay. Will I have to re-enroll?

Yes. Customers that wish to remain on Autopay will need to set up recurring payments on the new platform to deduct the amount due from the bank account of your choice.

I currently receive paperless billing. Will that change?

No. Customers currently enrolled in paperless billing will continue to receive paperless billing.

Will the payment options change?

No.  You will be able to pay using the same payment methods as you do now.   Any previously saved payment methods will need to be added to the new payment platform.

Is there a fee to pay online?

Yes, our payment processor charges a small fee of $2.99 for card and digital wallet payments and one-time e-check payments.

To avoid paying the $2.99 fee, consider enrolling in auto-pay, or you can pay by cash or check. You can mail us a check or drop it in the drive up payment box located on Market Street beside City Hall.  You can also pay by cash using one of our two convenient bill pay kiosks. We have a kiosk located inside City Hall and another located just outside City Hall on Market Street.