The City of Concord is committed to providing accessibility to persons whose dominant, only, and/or primary language is something other than English, and to improving and increasing access to City-operated programs and services.

The City of Concord has been accepted into Institute for the Study of the Americas’ Local Government Language Access Collaborative, in partnership with El Puente Hispano, an active non-profit organization dedicated to furthering Hispanics in the area. Through this program, our City-Community team of 7 will learn promising practices, conduct an assessment to gauge current offerings and opportunities, and draft/implement a language access plan.

The team will focus on expanding our Spanish language offerings, but also aim to include other languages based on community need.

Our progress can be tracked through this webpage and El Puente Hispano’s newsletter, Conéctate Cabarrus.

La Ciudad de Concord está comprometida a proporcionar acceso a información y recursos a las personas cuyo idioma predominante, único y/o primario no es el inglés y a mejorar y aumentar el acceso a los programas y servicios que la Ciudad brinda.

La Ciudad de Concord ha sido aceptada en el programa de Colaboración para el Acceso al Idioma de los Gobiernos Locales del Instituto para el Estudio de las Américas en asociación con El Puente Hispano, una activa organización sin ánimo de lucro dedicada a promover el desarrollo de los hispanos en la zona. A través de este programa, el equipo comunitario de la Ciudad, compuesto por 7 personas, aprenderá prácticas prometedoras, llevará a cabo una evaluación para analizar lo que ya se ofrece y las oportunidades disponibles actualmente y creará e implementará un plan de acceso lingüístico.

El equipo se concentrará en ampliar los recursos lingüísticos en español, pero también aspira incluir otros idiomas basados en las necesidades de la comunidad.

Nuestro progreso se puede seguir a través de esta página web y el boletín de El Puente Hispano, Conéctate Cabarrus.


Adopted Language Access Plan

Cover Image of the Language Access Plan documentThe City of Concord adopted a Language Access Plan in May 2024. The Spanish translation will be available soon.










Project Updates / Progreso del Proyecto

La ciudad de Concord es una de las ciudades más grandes y de crecimiento más rápido en el estado y es reconocida a nivel nacional como uno de los mejores lugares donde vivir para las familias, y uno de los principales lugares a los cuales mudarse en Carolina del Norte. Con una población cada vez más...

The City of Concord is one of the largest and fastest growing cities in the state and is recognized nationally as one of the best places to live for families, and one of the top places to move to in North Carolina. With an increasingly diverse population, the City recently adopted a Language Access...


En abril de 2023, el grupo de Acceso lingüístico envió una encuesta a los supervisores de los 19 departamentos de la Ciudad de Concord para que la llenaran y la compartieran con los miembros de su equipo. La encuesta era una forma de recopilar información sobre los diferentes...



In April 2023, the Language Access group sent a survey to City of Concord supervisors from all 19 departments to take and share with their team members. The survey was a way to gather information about the different languages that City staff interact with...

La ciudad de Concord se une a otros ocho equipos de todo el estado de Carolina del Norte como participantes en el Programa de Acceso Lingüístico de los Gobiernos Locales (LACP, por sus siglas en inglés) de UNC-Chapel...

The City of Concord is joined by eight other teams from across the state of North Carolina as participants in UNC-Chapel Hill’s Local Government Language Access Program (LACP). The program is an interactive year-long...

Data Library

Please find our our meeting agendas and notes, and survey information below.

February 2023 Meeting Agenda


Key Terms and Concepts

Bilingual: A person who is fluent in two or more languages. Someone who is bilingual may be able to perform their own job in both languages, but they may not be trained or qualified to interpret or translate.

Qualified Interpreter/Translator: “An individual who has been assessed for professional skills, demonstrates a high level of proficiency in at least two languages, and has the appropriate training and experience to interpret with skill and accuracy while adhering to the National Code of Ethics and Standards of Practice.”11 This is different than a certified interpreter or translator, who has taken additional steps to meet the requirements and pass the exams of a certifying body for their specific profession (e.g. Certified Medical Interpreter or Certified Court Interpreter).


Language Access: providing individuals who dominant, only, and/or primary language is something other than English reasonable and meaningful access to the same services as individuals who speak English; also refers to the laws and policies that guarantee people access to written, verbal, or visual materials or services in their preferred languages.


Language Justice: a framework that respects every individual’s fundamental language rights—to be able to communicate, understand, and be understood in the language in which they prefer and feel most articulate and powerful; challenges the idea that English is the dominant language and highlights historical and current power dynamics; questions the notion that not speaking English is a deficiency and honors that speaking all languages is an important part of a community’s power


Translation: The process of adapting written text from one language to other language(s), with consistent and accurate meanings. A finished document should read as if it has originally been written in the target language for the target audience.

Interpretation: The process of adapting oral speech from one language to another, either simultaneously or delayed (consecutive), without loss or change in meaning. An interpreter must be competent and have knowledge in both languages of the relevant terms or concepts particular to the program or activity and the dialect and terminology used by the individual has limited english proficency. Interpreter competency requires more than self-identification as bilingual.