The City operates on a July 1st - June 30th Fiscal Year.
If the invoice does not pertain to your utility or tax account, you may call Carrie Deal at (704) 920-5225.
Invoices are paid according to the terms stated on vendor invoice. If terms are not stated on the invoice, we assume terms of net 30 days.
The invoices along with the approval from the department must be received by Accounts Payable by 5:00 PM on Tuesday to be considered for payment on Friday of that week.
Yes, call (704) 920-5217 to request an authorization form. The form must be completed and returned with a voided check. All requests will be verified with the vendor prior to processing an electronic payment. See the Authorization form for more details.
On Friday of every week, with the exception of Thanksgiving and Christmas holiday weeks.
No, City policy requires the checks to be mailed.
Please contact Customer Care at 704-920-5555 the next business day.
45th day from bill date.
Yard waste is collected weekly on your normal garbage collection day. Bulky waste will be collected every other week with recycling according to the established blue/green zone schedule. The City uses smaller "scout" vehicles to locate bulky and yard waste with GPS technology, allowing collection trucks to go directly where needed. For this reason, residents must have all items at the curb prior to 6:00 a.m. on their collection day.
Yes. The City accepts online credit card payments for utility services. Go to: Online Utility Payment
September 1, however, bills are not delinquent until after January 5 of the following year.
$0.42 / $100 valuation.
City and County property taxes are billed and collected by the Cabarrus County Tax Office.
An account is disconnected the 45th day from the bill date. Please note that delinquent accounts are turned over to a collection agency and may affect your credit report. Click here to learn more.
10th, 20th, 30th of each month.
Upon receipt, and considered past due if not paid on the 25th day from the bill date by 2:00 p.m.
See Fees & Charges Schedule
Neighbor Helping Neighbor Program
Yes. A Utility Late Fee of 1-1/2 percent will be charged on all unpaid balances.
An Administrative fee of $50.00 will be charged if service is disconnected for nonpayment. After 4:00 PM, a $100.00 fee will be charged.
An account is considered past due if payment has not been received by 2:00 PM on the 25th day from the bill date.
All utility bills are due and payable upon receipt. The customer has the responsibility of paying the bill within 25 days of the bill date before it is considered past due.
Payments made at the kiosk are posted the same business day.
If more than 1 check is returned in a 60-day period of time for non-sufficient funds, your account will be coded "CASH ONLY" for a one (1) year period of time. After one year, your account will be reviewed, and a determination made at that time.
Payments can be made by mail, in person, Market Street drop box, Automatic Bank Draft, Automatic Credit Card Draft, or by Credit Card.
A letter will be sent stating that you have seven (7) business days to contact our office to make arrangements for repayment. Your payment will be charged back to your account with a $25.00 NSF fee added to that balance. In addition, if a response is not received by the date given on the notification letter, your account goes to "cutoff" status and an Administrative fee of $50.00 is charged.
Payments are retrieved from the drop box at 8:00 am and 2:00 p.m. each business day.
It is recommended that you bring your bill when making payments in person, but the payment kiosk is able to search for utility accounts using an address or phone number.