Frequently Asked Questions

Solid Waste GuideSolid Waste Resource Guide

The Solid Waste Recource guide is a comprehensive guide of everything you need to know for Garbage, Recycling, Bulky & Yard Waste and Loose Leaf collection in the fall. Click on the guide to open

 

 

 

 

 

 

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Garbage
Recycling
Bulky Waste
Yard Waste
Loose Leaf Collection
Why did the truck collect some my items and not all of them?

There could be various reasons for incomplete collections, such as equipment issues or improper preparation of materials. Contacting customer care can help address any concerns and arrange for proper collection.

Why are you not collecting pallets?
  • Pallet are banned from North Carolina landfills
  • Small quantities of wooden pallets can be recycled by Cabarrus County residents at the following location:   
          Cabarrus County Landfill
          4441 Irish Potato Road, Concord
          www.cabarruscounty.us
          704.920.2950
Who should I contact when somebody dumps extra material out at my yard or my neighbors?

Contacting the customer care center (704.922.5555) or code enforcement is recommended to report illegal dumping. They can investigate the matter and take appropriate action to address the issue.

When can I put my items at the curb?

Place items at the curb by 6 a.m. on your scheduled collection day.

What if my cart(s) are not emptied on my scheduled collection day?
  • If your cart(s) are not emptied on the scheduled collection day, please call Customer Care at 704-920-5555 to report a missed collection or send a request via the Cartology app.
  • It is best to report a miss the day following your scheduled collection to ensure it is collected on that day.

What are the steps I need to take to be placed on the City’s Carry out program?
  • Contact customer care at 704-920-5555 to request information.
  • Fill out the carry-out form and policy sent via email or mail.
  • Application must be filled out by the resident and their attending physician.
  • Once completed, the application will be sent to the Solid Waste Services department for processing.
  • A blue stake will be placed by your driveway upon approval.
If I pay taxes, shouldn't I be able to put out as much as I want?

Solid waste services are funded by taxes, but there are limits and guidelines in place to ensure fair and efficient collection for all residents. These guidelines help manage resources effectively and maintain a clean and healthy environment for the community.

I have difficulty remembering when my collection day is for different types of waste. Is there a calendar or schedule for that?

Yes, there is a calendar that you can download from our city website which lists the Blue/Green weeks for recycling and bulk waste.  But there is also a quick and easy app with all of that and more.  Download Cartology to view your garbage and recycling schedule, set reminders, report service issues or make requests, and search how to dispose of various items.

How do scheduled and unscheduled courtesies work?
  • Scheduled Courtesies: Contact customer care at 704-920-5555 or via the CARTology app 24 hours in advance of  your scheduled collection day. (Allowed once every quarter per calendar year)
  • Unscheduled Courtesies: Request via customer care at 704-920-5555 or via the CARTology app. (Allowed once every quarter per calendar year)
How do I get rid of old charcoal and burnt embers from my fireplace?

Old charcoal and burnt embers can typically be disposed of in regular household trash. However, it's essential to ensure they are fully extinguished and cooled before disposal to prevent fire hazards.

How can I dispose electronics?
  • Electronic waste (e-waste) is collected the same day as your recycling. E-Waste includes: Televisions, computers and computer components such as printers, keyboards, etc. Place these curbside 2 ft. from your garbage/recycle cart.  
  • DO NOT PLACE IN YOUR GARBAGE OR RECYCLING CART.

 

Does the Solid Waste Fee cover the cost of service?

Our services are funded by both a Solid Waste Fee ($3.66 per month) and General Fund tax dollars.  The Fee is estimated to cover 18% of the costs for all residential services (approximately $21.66 per month).

Does the City own the Charlotte Motor Speedway Landfill?

The Landfill is owned and operated by Republic Services; however, the city has a Host City agreement with the Landfill that allows for free disposal of all single-family residential waste generated within the city limits until 2035

Why are items outside the cart not be collected on the regular route schedule?

Our current collection method is 100% automated in order to maintain the safety of our operators and the efficiency of our routes.

How do I obtain an Extra residential garbage cart and what are the requirements?
  • To obtain an additional brownstone garbage cart, please contact our customer care at 704-920-5555.
  • A contract must be signed, and the cost is $12 per month, added to your utility bill.
Why can't we bag our recycling?
  • Plastic bags are the leading cause of equipment malfunctions and damages at MRF’s (material recovery facilities) . This results in delayed processing of material until repairs are made. 
  • Plastic bags can be recycled at local participating retail stores. 
 
Why do I have to cover my toilet in plastic for you to pick it up?

Covering toilets in plastic helps prevent spillage and ensures safe handling during collection. It's a standard safety practice to minimize potential health hazards for collection staff.

Why do I have to breakdown a basketball goal?

Breaking down bulky items like basketball goals ensures safe and efficient collection and disposal. It also helps conserve space in collection vehicles and reduces the risk of injury during handling.

What is considered Bulk Waste?
  • Bulk waste refers to items too large to fit inside the garbage cart, such as furniture, swing sets, and toilets, etc. 

  • It does not include extra bags of trash filled with miscellaneous items like clothes or shoes. Consider donating these items or placing them bagged inside the garbage cart. 

Do I have to schedule bulky pickup?

Bulky Waste is collected bi-weekly, the same day as your recycling. Please place items such as furniture, appliances, carpet/padding and small amounts of construction debris curbside, 2 feet away from carts by 6 a.m. 

Why must I use paper bags instead of plastic for yard waste?
  • Plastic bags can contaminate yard waste and hinder composting processes. Using compostable lawn bags or placing yard waste directly in designated containers ensures proper disposal and recycling.
  • Brown compostable yard waste bags do not retain water/condensation and cannot be tied.
  • Eliminates health and safety risks for staff involved in lifting, cutting, and extensive standing behind the truck during the route.
Where can I dispose Non-Yard Waste items?

Non-yard waste items like stone, concrete, brick, dirt, and rocks, can be dispose of at the Cabarrus County Landfill located at 4441 Irish Potato Road, Concord.

What’s the length of limbs that can be set out for collection?
  • Limbs greater than 1 inch diameter and 12 inches long do not require bagging and should be placed with other limbs for collection.
  • Limbs longer than 6 feet or greater than 12 inches in diameter are prohibited and will not be collected.