Toilet Credit Program

The City of Concord is offering credits valued at $50 per toilet to qualified water users for replacing their existing toilets in houses built before 1994 with WaterSense® labeled high-efficiency toilet models.   

Program Rules            Program Application

To qualify for credit, applicants must: 

  1. Reside within the city limits of the City of Concord. This includes single family residential addresses that receive a utility bill from the City of Concord, and any City of Concord residents that receive water service from private water service providers (Utilities, Inc., Aqua NC, etc.) that are supplied by the City of Concord.
  2. Be the customer of record on a current, non-delinquent account.
  3. Purchase and install a new WaterSense® labeled toilet to replace an old high water use toilet. WaterSense® labeled toilet must be installed before submitting a toilet credit application.
  4. Include the receipt(s) and/or invoice(s) for the toilet(s).
  5. Agree to a post-installation inspection to verify the toilet’s eligibility (see details in the Program Rules section).
  6. Submit an application, receipt(s), and documents to the following address for processing: 

Concord Water Resources Toilet Credit Program  P.O. Box 308  Concord, NC 28026
or email all required information to

watersense partner

Mailing Address
City of Concord
Water Resources
P.O. Box 308
Concord, NC 28026

Physical Address
Alfred M. Brown Operations Center
635 Alfred Brown Jr Court SW
Concord, NC 28025

For Water Service or Billing Questions, please call 704-920-5555.