For citizen claims, contact the Human Resources Department during normal business hours, 8:00 a.m. - 5:00 p.m. Monday – Friday.
704-920-5100 or email Risk Management
If you are filing a claim, please complete a Citizen Claim Form and submit it directly to the Human Resources Department for claims processing.
Click here to download a Citizen Claim Form
You may also contact the Customer Care Center at 704-920-5555 from 7:00 a.m - 6:00 p.m., Monday – Friday.
800-735-8262 Telecommunications Display Device (TTD)