Water Use Guidelines

Current Water Restrictions

level 0 water

Level 0

Normal Responsible Water Use


Emergency Water Use Ordinance

emergency water use ordinance

The following activities are in effect under the modified water use restrictions:

  • Lawn irrigation will be allowed on two days per week when the City is operating under Level II water restrictions. 
  • Those who violate the specified lawn irrigation days watering rule will receive written notice of the violation and the appropriate fee will be assessed.

The following activities are encouraged volunteer water conservation practices:

  • The filling, operation or topping off of ornamental fountains.
  • Residential car washing will be allowed using a hand-held hose or pressure washer, both equipped with a spring-loaded nozzle.
  • Residential use of water for wash down of outside areas using a hand-held hose or pressure washer, both equipped with a spring-loaded nozzle.
  • Watering of trees, flowers, shrubs, ornamental plants and vegetable gardens for plant preservation.
  • Automated irrigation services may be installed and activated.
  • Filling of swimming pools by permit. Topping off of previously filled pools is still acceptable at any time.
  • All customers are allowed to use pressure washing devices.

Concord and Kannapolis are committed to environmentally sustainable water use practices 365 days a year during normal conditions and periods of drought.   Irrigation creates the single largest demand for water during spring and summer months. 

In order to continue to be aggressive in protecting our natural resources, the cities are using water pricing to promote further conservation.

Research shows that properly maintained lawns only need 1 inch of water per week to thrive, and it is best to water during evening and early morning hours.

We thank our customers for reducing their demand and assisting us with extending our limited water supplies during drought conditions. Our businesses and residents continue to demonstrate leadership in water conservation and environmental protection.   

The aforementioned water use restrictions do not apply to those customers using wells or ponds for irrigation purposes. However, all users are encouraged to remain diligent in their conservation efforts regardless of the water source. 

Water Restriction Violation Fees

Mailing Address
City of Concord
Water Resources
P.O. Box 308
Concord, NC 28026

Physical Address
Alfred M. Brown Operations Center
635 Alfred Brown Jr Court SW
Concord, NC 28025

For Water Service or Billing Questions, please call 704-920-5555.