The City of Concord Communications Department is comprised of three divisions, Emergency Communications, Radio Shop, and Fiber Network Management. 

Emergency Communications:

For Emergencies call 911

The Emergency Communications Department provides, through partnerships with other departments, a high level of customer service to citizens in their time of need by quick and efficient handling of calls. Telecommunicators maintain contact with responding departments in order to give and receive updated information.

Fire Communications (non-emergency):
(704) 782-2121

Police Communications (non-emergency):
(704) 786-9155

911 Public Record Request Form

False Alarm Reduction Program:

Emergency Communications is responsible for the registration and permitting of all alarm systems operated within the City of Concord. This program is designed to reduce the number of false alarms responded to by the police department, helping ensure that officers remain available for true emergency situations. 

Concord False Alarm Reduction Program Customer Portal

FAQ

Alarm Ordinance

Radio Shop:

The City of Concord Radio Shop is an internal division that maintains the City's telephone infrastructure, radio infrastructure, data installation as well as fleet vehicle equipment installations. 

Fiber network management:

The Fiber Network Management Division maintains GIS mapping and asset management of the City's existing fiber optic network infrastructure along with the planning and design of new fiber expansions for growth and diversity.