Revenue Manager
Rita Ellison, 704-920-5265
Collection Issues:
If you feel that your bill does not reflect payments or a deposit that you have made prior to the closing date of your bill, or to inquire about non sufficient funds, you may contact the Collections Department at (704) 920-5238 or email us.
The City has implemented a lock box payment processing program. To assist us in providing you the most sufficient processing of your utility payment, please use the return envelope and billing stub provided to you each month. Our new payment processing address is:
City of Concord
PO Box 580469
Charlotte, NC 28258-0469
Written inquiries and correspondence concerning your utility account or other city issues please use:
City of Concord
PO Box 308
Concord, NC 28026-0308
Autopay Information
To enroll in Autopay, log in to your eCARE account and select “Log in to Invoice Cloud” from the left side menu. At the next landing page, select “My Profile” then select “Autopay”. Follow the instructions on the screen to add your payment method and activate Autopay enrollment for your next billing due date.
Contact collections@concordnc.gov if you need assistance.